Contact Our Billionairespin Casino Team
Question about a deposit, a withdrawal or your account? Our support team works around the clock, every day of the year, and there are two ways to reach us: live chat inside your account and email. Below is exactly what we can help with, how fast we reply, and what to check first so your issue is resolved in a single message.
Our Support Channels
Live chat
Open any page on billionairespin-aud.com, signed in or not, and tap the chat bubble in the bottom right corner. Chat is staffed 24/7 by real agents, not a bot-only queue. Typical first reply time is under 2 minutes, and most account questions are resolved in the same conversation. Keep the chat window open after you send your message so you receive the reply instantly.
Write to [email protected] for anything that needs detail: screenshots, bank references or copies of transaction IDs. We answer every email within 24 hours, and most land a reply well inside 8 hours during peak Australian evening hours. Include your account username and a clear subject line, for example "Withdrawal pending since 12 May", and your case moves faster.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (bottom-right bubble) | 24/7 | Under 2 minutes |
| Email [email protected] | 24/7 inbox | Within 24 hours |
| Responsible gambling queries | 24/7, priority queue | Same day |
What We Can Help With
Our team handles the full account lifecycle, from sign-up questions to withdrawal confirmations. The more context you give us, the fewer messages we need to bounce back and forth.
- Account and KYC: uploading your ID, proof of address or payment method verification before your first withdrawal, plus unlocking a stalled verification.
- Deposits and withdrawals: missing deposits, PayID or crypto confirmations, withdrawal status, and the 4,000 AUD daily and 24,000 AUD monthly limits.
- Technical problems: games not loading, session drops, mobile site issues on iOS or Android, error messages and bonus rounds that did not pay out.
- Bonuses: wagering progress on your 100% up to 250 AUD welcome offer, the 20 free spins, cashback terms, weekend reloads and tournament entries.
- Responsible gambling: deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, plus a referral to Gambling Help Online on 1800 858 858.
Check These Before You Write
Roughly half of the tickets we receive are answered by three self-service checks that take under a minute. Running through them first often saves you the wait entirely.
Start with the FAQ section on the main page: answers on bonus wagering, the 30 AUD minimum deposit and KYC documents are already written out there. Next, open your profile and check your KYC status, because a pending document is the most common cause of a held withdrawal, and you can re-upload it yourself. Finally, look at your transaction history to confirm whether a deposit actually cleared or is still processing on the payment provider's side, and screenshot the reference number if you spot a problem.
- Read the FAQ on the main page for standard bonus, deposit and verification questions.
- Check your KYC status in your profile before asking about a pending withdrawal.
- Review your transaction history and copy any payment reference numbers.
- Have your username ready so we can find your account on the first reply.
Formal and Business Enquiries
Registered office
Billionairespin N.V. operates this casino under Curaçao Gaming Control Board licence OGL/2023/1567/0234. Formal correspondence, such as legal notices or documented complaints that email cannot resolve, can be posted to our registered office; ask the support team for the current mailing address and your letter will be logged with a reference number. Complaints raised through support are acknowledged within 24 hours and answered by a senior agent.
Media outlets, affiliate partners and suppliers should write to the partnerships address via [email protected] with "Press" or "Partnership" in the subject line. Business enquiries are routed to the commercial team separately from player tickets, so they never sit in the player support queue, and you can expect a first response within two business days.
Frequently Asked Questions
How quickly does live chat reply?
Under 2 minutes on average, 24 hours a day, every day of the year.
Which email should I use?
[email protected]. Include your username and a clear subject line; we answer every message within 24 hours.
Do you have a phone number?
No, we handle all contact through live chat and email so every case keeps a written record.
Can I contact support without an account?
Yes. The chat bubble works even before you sign up, and you can email us any pre-registration questions about bonuses or verification.